The complete capability list.

Visual appointment scheduling with drag-and-drop, resize, and multiple views.

Set up weekly, fortnightly, or custom recurrence patterns with automatic materialisation.

Schedule boarding, daycare, and pet-sitting stays with check-in/check-out times and resource allocation.

Track appointments through Pending, Confirmed, In Progress, Completed, Ready to Pay, and Paid statuses.

One-tap check-in and check-out for arriving and departing pets with timestamp tracking.

Automatic detection of scheduling conflicts across team members, resources, and time slots.

Attach notes, photos, and documents to appointments. Before/after grooming photos.

Export daily run sheets as PDF or CSV with customisable fields and print-ready formatting.

Switch between Day, Week, Month, Agenda, and Kanban views with team member and resource grouping.

Block out breaks, maintenance, holidays, and closures per team member or resource.

Book appointments for multiple pets in a single flow with different services per pet.

Embed the booking experience directly on your website with customisable branding.

Shareable booking links plus auto-branded QR booking cards, window decals and printable flyers, generated from your logo and colours.

Pet owners see live availability as they book with instant slot reservation.

New customers can book without creating an account first via phone verification.

Pet owners add extra services during booking with automatic pricing calculation.

Pet owners provide pickup addresses for mobile grooming and walking services.

Abandoned bookings saved as drafts with automatic follow-up emails to recover lost revenue.

Preview the exact booking experience a specific pet owner sees, including eligibility, availability, and pricing.

Set minimum advance booking times per service to prevent last-minute disruptions.

Automatic gaps between appointments for cleanup, travel, or preparation.

Restrict services by pet age, weight, breed, or vaccination status.

Configurable cancellation fees and timeframes with automatic fee calculation.

Require up-to-date vaccination certificates before booking with expiry tracking.

Define standard working hours for team members and resources with weekly schedules.

One-off schedule changes for holidays, events, or special hours.

Assign physical resources to appointments with capacity tracking.

Set maximum appointments per day per team member with visual indicators.

Create reusable course blueprints with session count, duration, and pricing.

Enrol pets in group courses with capacity management and waitlist functionality.

Manage individual sessions within a course with attendance tracking.

Generate branded PDF graduation certificates for course completions.

Central hub for daily operations with attention cards and revenue overview.

Drag-and-drop Kanban board for visual appointment status management.

Switch between Pets, List, Kanban, Team, Resources, Services, Spotlight, Stays, and Courses views.

Smart cards highlighting appointments needing action with one-click bulk actions.

Visual graph showing appointment flow through your business to identify bottlenecks.

Securely store customer cards for automatic and one-tap payments with Stripe.

Send SMS payment links for customers to pay remotely on their device.

Hold funds on a customer card 72 hours before their appointment to guarantee payment.

Automatically charge the customer card after service completion with zero manual processing.

Process full or partial refunds directly from the appointment with automatic Stripe handling.

Generate professional PDF invoices for every appointment with itemised pricing.

Track cash and bank transfer payments alongside card payments for complete visibility.

Recover failed payments with automatic retry and customer notification.

Guided Stripe Connect setup for receiving payments with account verification.

Configure payout frequency and manage multiple bank accounts.

Create prepaid service bundles with credits, pricing, and expiry dates.

Pet owners browse and purchase packages directly with automatic credit allocation.

Real-time package credit balance per pet with automatic deduction and low-balance alerts.

Swap package credits between services when customer needs change.

Accept in-person card payments with Stripe Terminal (WisePOS E) supporting tap, chip, and swipe.

Sell prepaid packages in person using the card reader with instant credit allocation.

Sell products and additional services at checkout with standalone sale creation.

Offer additional services during booking to boost average ticket value.

Generate unique referral links for customers to share and track sources.

Pet owners share referral links via email, text, or printable PDF cards.

Create, edit, clone, and archive services with detailed configuration.

Fixed, variable, or per-pet pricing with size and breed-based rates.

Assign which team members and resources can perform each service.

Create your own service categories to organise services your way.

Start from pre-built templates for common pet services and customise to match your business.

Migrate appointments between services with bulk migration and price rebaseline.

Update pricing, duration, automations, and settings across multiple services at once.

Configure automation rules per service for the full appointment lifecycle.

Your logo, colours, and hero images throughout the booking experience.

Pet owners browse available services and courses with pricing and duration displayed.

SMS-based phone verification for secure account creation and fake booking prevention.

Require terms acceptance, waivers, and document uploads before booking.

Guided onboarding for new pet owners with card, emergency contacts, and pet details.

Post-booking requirements including vaccination uploads and terms acceptance.

See the exact booking and profile completion experience your customer sees, for troubleshooting and support.

A public-facing page on Petboost directory showcasing your services and reviews.

Upload your logo, set brand colours, and customise fonts across all touchpoints.

Comprehensive pet profiles with photos, breed, age, weight, medical and behavioural notes.

Customer contact details, addresses, emergency contacts, and multiple phone numbers.

Upload and manage pet photos including before-and-after grooming shots.

Track vaccination certificates with expiry dates, owner uploads, and automatic notifications.

Vet details and backup emergency contacts per pet owner accessible during appointments.

Complete appointment history per pet with past services, notes, photos, and payments.

Internal team notes and customer-visible notes persistent across appointments.

Search by pet name, owner, phone, email, or breed with advanced filters.

Smart filters for lapsed customers, expiring vaccinations, no upcoming appointments, and low balances.

Segment customers by behaviour and attributes with CSV export for marketing tools.

Send targeted emails to customer segments from the CRM with templates.

Update fields across multiple customers at once for data cleanup.

Import customers and pets from Google Sheets, CSV, or competitor platforms.

Export pet owners, pets, or combined data as CSV with flexible field selection.

Custom attribute fields based on pet breed and type for grooming preferences.

Track grooming style preferences per pet including blade lengths and scissor cuts.

Generate branded PDF report cards with pet photos, service details, and notes.

Print-ready grooming cards with pet details, preferences, and service instructions.

Print kennel cards with pet details, feeding instructions, and medical notes.

Add business-specific fields to pet and owner profiles with 6 field types and 3 visibility levels.

Build structured questionnaires with sections, drag-and-drop ordering, and 9 field types including e-signatures.

Automatic email and SMS confirmations when appointments are booked or updated.

Configurable reminder timing with email and SMS channels plus Friday week-ahead reminders.

Automatic receipts, payment link reminders, and declined payment alerts.

Send one-off emails or SMS to individual customers with 1,600 character SMS support.

Configure notification channels per service with timing and customer opt-out respect.

Provision a dedicated phone number for professional SMS sender identity.

Smart rate limiting to prevent over-communication with monthly quota tracking.

Track which customers have been asked for reviews and monitor your review acquisition funnel.

Pre-written review request templates optimised for Google review conversion.

Automatically confirm appointments as soon as they are booked.

Automatically hold funds 72 hours before appointment with automatic release on cancellation.

Automatically transition appointments to In Progress at the scheduled start time.

Automatically mark appointments complete at the scheduled end time.

Automatically finalise appointments and prepare for payment capture.

Automatically charge the customer card 30 minutes after finalisation.

Chain all six automations for a fully hands-free appointment lifecycle.

Automatically send intake forms via SMS and email when bookings are created, per service.

Create team member profiles with photos, roles, and service eligibility assignment.

Four distinct roles with granular permissions and a full permissions matrix.

Record team member leave with automatic calendar blocking and history tracking.

Manage grooming stations, kennels, play areas, and rooms with capacity tracking.

Update capacity, working hours, and preferences across multiple team members.

Set maximum daily appointments per team member with visual capacity indicators.

Set capacity limits per resource with automatic availability adjustment.

Confirm multiple pending appointments in one action from Mission Control.

Charge payments for multiple completed appointments at once.

Send appointment notes and report cards to multiple pet owners simultaneously.

Cancel multiple appointments at once for emergencies or closures.

View appointment locations on a map for mobile services and route optimisation.

Revenue by suburb analysis, customer distribution maps, and team coverage visualisation.

At-a-glance business health with revenue, appointments, new customers, and trends.

Revenue tracking, payment method breakdown, average ticket value with comparison periods.

Booking trends, cancellation rates, no-show tracking, and lead time analysis.

New vs returning customers, retention rates, and customer lifetime value analysis.

Revenue per team member, appointment counts, and utilisation rates.

Revenue by service, booking frequency, and average pricing analysis.

Forward-looking revenue and appointment forecasts with year-over-year trend analysis.

AI-generated insights with actionable recommendations for trends and opportunities.

100+ campaign ideas with email templates, segmented audiences, and AI prompt generators.

Full-featured mobile experience for booking, managing pets, and payments.

Manage your business from your phone with calendar, payments, and bookings on the go.

One-click appointment addition to Google Calendar or Apple Calendar with iCal format.

No software to install. Access from any device with automatic updates and backups.

Changes sync instantly across all devices with real-time data everywhere.

In-app product updates feed with feature announcements and release notes.